Frequently Asked Questions

PRODUCTS (5 Questions)

Q1: What materials are used in Velora bracelets?

All Velora bracelets feature Grade A genuine crystals on durable elastic cord. Each 8mm bead is carefully sourced and hand-selected for quality and natural variation. Our Four Elements collection organizes stones by traditional earth, water, fire, and air associations for intentional choice-making.

Q2: What's the wrist size of your bracelets?

Standard Velora bracelets fit approximately 7-inch wrists. If you need a custom size, contact us at veloracrystal.official@gmail.com before ordering and we'll create a personalized bracelet at no extra charge.

Q3: Are your bracelets suitable for sensitive skin?

Our elastic cord and genuine crystals are non-toxic and suitable for most skin types. If you have severe allergies or sensitivities, test-wear the bracelet for short periods before extended use. Contact us if you have specific concerns.

Q4: Can I wear my bracelet while swimming or bathing?

Yes, Velora bracelets tolerate water exposure well and can be worn while swimming or bathing. The elastic may weaken slightly with extended chlorine exposure, so rinse with fresh water afterward. Remove during very hot water (above 110°F) to preserve elastic longevity.

Q5: How much do Velora bracelets cost?

Our handmade crystal bracelets range from $30–80 CAD depending on stone rarity, sourcing, and design. Each bracelet is individually crafted and priced fairly to reflect genuine crystal quality and ethical sourcing. Visit veloracrystal.com for current pricing on all collections.

CRYSTALS (5 Questions)

Q6: What's the difference between Grade A and lower-quality crystals?

Grade A crystals are the highest quality, with rich color, minimal inclusions, and full transparency or natural opacity. They cost more but last longer, look more beautiful, and maintain their appearance through years of wear. Velora exclusively uses Grade A to ensure lasting value.

Q7: How do I know which crystal to choose?

Many people start with their zodiac stone, their favorite color, or an intention they'd like to invite into their life. Browse our product descriptions and collection guides for stone properties, or reach out to us for personalized recommendations. Your intuitive draw matters more than "rules."

Q8: Are the crystals ethically sourced?

Velora partners with established suppliers in trusted mining regions with fair labor and environmental practices. We prioritize transparency about stone origins. Contact veloracrystal.official@gmail.com if you'd like detailed sourcing information for a specific bracelet.

Q9: What's the hardness of the stones you use?

Most Velora crystals range from 7–9 on the Mohs hardness scale, making them very durable for daily wear. Softer stones like selenite (2 Mohs) are not used in bracelets due to fragility. Each product description lists the specific Mohs hardness of your chosen stone.

Q10: Can different crystals be combined safely?

Yes. Many practitioners layer bracelets to combine intentions—for example, pairing rose quartz with citrine or amethyst with clear quartz. All Velora stones are compatible for stacking and create beautiful, personalized combinations.

ORDERS & SHIPPING (5 Questions)

Q11: How long does processing take?

All orders are processed within 3 business days. After processing, your order ships immediately with a tracking number emailed to you.

Q12: How long does shipping take?

Delivery takes 7–15 business days within Canada and the US after your order ships. Tracking is provided with every order so you can monitor progress in real-time.

Q13: Does Velora offer free shipping?

Yes. Orders over $60 CAD receive free shipping within Canada. US orders and Canadian orders under $60 incur standard shipping fees calculated at checkout.

Q14: Do you ship internationally?

Currently, Velora ships to Canada and the US only. International customers can contact veloracrystal.official@gmail.com to discuss custom arrangements.

Q15: What if my order arrives damaged?

Contact us immediately at veloracrystal.official@gmail.com with photos of the damage and your order number. We'll ship a replacement or arrange a refund at no cost to you.

RETURNS & EXCHANGES (5 Questions)

Q16: What's your return policy?

We accept returns of unworn, unwashed bracelets within 30 days of purchase in original condition. Items showing wear, washing, or handling may not qualify for full refunds.

Q17: How do I start a return?

Email us at veloracrystal.official@gmail.com with your order number, photos of the bracelet, and your reason for return. We'll provide return shipping instructions and process your refund within 7 business days of receiving your return.

Q18: Do you offer exchanges?

Yes. If you'd like to exchange your bracelet for a different stone or size, email veloracrystal.official@gmail.com. We'll arrange an exchange at no extra shipping cost if done within 30 days.

Q19: What if I want to return my bracelet after 30 days?

Items returned after 30 days may be considered for store credit or a discounted refund depending on condition. Contact us to discuss options—we're here to help.

Q20: Will you cover return shipping costs?

If the return is due to a manufacturing defect or damage during shipping, we cover return costs. For other returns, the customer typically covers return shipping. For Canadian returns, this is usually $15–20.

Crystal properties described here reflect traditional beliefs and are shared for informational purposes. They should not be considered medical advice.

Crystal properties described here reflect traditional beliefs and are shared for informational purposes. They should not be considered medical advice. If you have a medical question or concern, please consult a qualified healthcare professional.